Job Overview
Bewakoof.com
Customer Service
Location: Bengaluru, Karnataka
Temporarily remote
Salary: 15,000 - 20,000 a month
Job Description:
We are looking for a Customer Service representative who is proficient in written and oral communication. He/ she must be empathetic and must have intellect to understand customers and their issues.
Your Career Path:
Bewakoof has always had a culture that promotes, rewards and recognizes the top talent. The best performer has always grown and there are no timelines for growth. It promotes talent that delivers targets and also provides enormous learning exposure.
Bewakoof does not provide employment security, It rather provides Employability.
Our Story :
Established in 2012, Bewakoof.com is a brainchild of two stubborn IITians who followed their hearts and chose to become entrepreneurs. They looked at fashion differently, and believed that fashion can be consumed with lots of fun. Bewakoof.com has always been a for-the-people brand, understanding consumers’ sense of fashion and delivering the best.
We offer creative products delivered through delightful experiences, relatable and entertaining content, ensuring quality and affordability.
Work from Home:
We are now working from home, however, we will soon start working from office. (1 or 2 Months down the line)
Shifts followed:
7AM to 4PM - Morning Shift
9 AM to 6 PM - General Shift
1 PM to 10 PM - Afternoon Shift.
We are in plans of implementing night shifts as well but that will happen at a later stage.
Key Responsibilities:
Manage Customer service via Email, Chat or calls in a timely manner
Provide accurate, valid and complete information by using the right methods/tools.
Manage large amounts of incoming calls / chats /emails. databases, scripts, and tools appropriately.
Maintaining a positive, empathetic and professional attitude toward customers at all times
Responding promptly to customer inquiries by knowing products inside and out.
Collaborate with immediate team-members, other customer service teams and other company departments to ensure superior customer experience
Follow company’s communication procedures, policies, and guidelines at all times
Must Haves:
Willingness to work in flexi shifts (Including night shifts)
Willing to work 6 days (flexible week-off)
1-3 yrs experience in customer service role
Ability to use multiple sources for Information
Fluency in language written and spoken in English and Hindi
Must be a graduate in any field.
Nice to have:
Ecommerce background preferred
Key Competencies:
Communicating effectively
Customer centricity
Working well with others
Acting with honor and character
Drive for results
Solving problems creatively
Job Types: Full-time, Fresher, Walk-In